At Duffield Lane, we’re always thinking about how to make shopping feel a little more joyful and a lot more stress-free. That’s why we’re excited to share a few updates that make trying new styles easier than ever. From our new Return Protection option to a dedicated Customer Care team made up of real Duffield Lane style experts, we’re here to help with everything from sizing questions to tracking down that dress you missed in your size, and guided exchange options to happy returns! Here's everything you need to know about our updated, effective return policy and how we're making shopping (and exchanging) smoother from start to finish.
Free & Easy Returns/Exchanges: A New Option at Checkout
We understand that ordering clothing online, especially flattering dresses for women, can raise questions about fit and feel. That’s why we’ve made our Duffield Lane clear return policy more flexible and customer-friendly. Processing returns should be easy, and exchanging pieces should feel effortless.
Now, at checkout, you can choose to pay a $2.98 fee to unlock free returns or exchange shipping for eligible items in your online purchase. This gives you peace of mind that if something isn’t quite right, or if you choose multiple sizes to try out our fit, you won’t have to worry about additional costs of sending things back.
Here’s how it works:
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Pay $2.98 at checkout to access free return or exchange shipping
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If you choose not to pay the $2.98, a $13 return shipping and restocking fee will apply later if you return or exchange an item
This small, optional fee makes trying something new feel easier and more worry-free, just like shopping in person.
Lower Standard Shipping
We’ve also reduced our standard shipping fee to $9, helping to make online shopping more affordable across the board. And as always, shipping is free on all orders over $250.
These changes are designed to give you more flexibility without sacrificing the premium shopping experience you’ve come to expect from Duffield Lane.
Introducing Our New Customer Care Team
We’re also proud to share that Duffield Lane now has a dedicated Customer Care Team, made up of our in-house sales and style experts. Whether you’re looking for help with sizing, trying to track down an out-of-stock item, or need guidance with a return or exchange, our customer support team is here to help customers with anything and everything Duffield Lane.
You can reach our Customer Care Team anytime at customercare@duffieldlane.com.
This is not your average support team. They are knowledgeable, real Duffield Lane team members (some of whom have been with the brand since day 1!), and committed to going above and beyond to make your experience exceptional and appreciate your customer loyalty.
Our New FAQ Page: Answers at Your Fingertips
Sometimes, you just need a quick answer, whether it’s about sizing, shipping timelines, returned item processes, or gift card policies. That’s why we created our brand-new FAQ page, built to be as helpful and easy to use as the rest of your Duffield Lane experience.
Think of it as your go-to resource for all things Duffield Lane. Whether you’re shopping for your first piece or your fiftieth, we’ve got answers to your most common questions, organized in a way that’s quick to navigate and easy to understand.
Have a question that isn’t covered there? Our Customer Care Team is only an email away, and customer satisfaction is at the forefront.
Making Shopping Feel Effortless
At Duffield Lane, we believe great style should come with great service and customer support. With simplified returns, a more affordable shipping structure, a friendly in-house team ready to help, and now an all-new FAQ page, we’re making it easier than ever to find (and fall in love with) your next favorite piece.
Because feeling good in what you wear starts with feeling good about how you shop.
-The Duffield Lane Team