Easy Returns & Exchanges
At Duffield Lane we will gladly accept Full-Price merchandise for return or exchange that has not been worn, altered or washed.
For a merchandise refund, the merchandise must be received within 30 days from the date shipped.
Returns received after 30 days but less than 90 days after the date shipped will be issued an e-gift certificate for the purchase price. E-Gift Certificates are only redeemable at duffieldlane.com and may not be used at other locations that sell Duffield Lane merchandise.
Returns and Exchanges:
Exchanges: At Duffield Lane we are only happy if you are happy, which is why we provide every customer with 100% free exchanges. To exchange your item please email us at email@example.com and we will get you a new piece, size, or color immediately at no cost to you, and provide you with a free shipping label to send back the pieces you did not wish to keep.
Returns: To make a return, please email firstname.lastname@example.org with your order number and the name of the item you would like to return. Upon receipt of your email you will be provided with a return authorization and a prepaid shipping label you may use to return your items. Affix this label to the outside of your package, making sure to cover any other bar codes or shipping labels. No additional postage or notification is required. The return postage will be deducted from your refund. Your package can be dropped off at any USPS location.
Return Exceptions: In the unlikely event that you receive a defective or incorrect Item from DuffieldLane.com, please report the items within 14 days of receipt and we will gladly replace or take back that item for a full refund at our expense. Please follow the instructions above for returning your damaged or incorrect item and indicate this on your return email. You will not be charged for using our shipping label.